Nilavoli Black Suit Set

At Aika, we want your shopping to feel effortless. While we craft every piece with care, we understand fit can differ — so we offer easy 7-day returns and exchanges for a worry-free experience.


Exchange Policy

Items must be unused, unwashed, and in their original packaging with tags.

Only one exchange/return per order is allowed.

Exchanges are issued as Store Credit (Gift Card), valid for 13 months.

Items purchased using Store Credit cannot be exchanged or returned again.

Products that do not pass QC will be sent back to you.

Return Policy

If you receive a product with a manufacturing defect, damage, an incorrect item, or a missing article, you may initiate a return or exchange request within 7 days of delivery.

 Returns are accepted only in the following cases:

Manufacturing defects

Damaged products

Incorrect item(s) received

Missing item(s) in the shipment


How to Apply

Visit our Return/Exchange Portal.

Enter your Order Number and registered email/contact.

Select the item, choose the reason, and upload images (mandatory for defective/wrong items).

Choose Store Credit as your refund option.

Submit your request.

Requests are reviewed within 24–48 hours.

Once approved, pickup happens in 1–3 working days.

Store Credit will be issued 2–3 working days after pickup (after deducting the ₹100 reverse pickup fee)

Note: Please take a photo/video while handing over the parcel to the courier. Only hand over the item approved for pickup.


Important Points

Reverse pickup fee: ₹100 (deducted from Store Credit).

If your QC request is rejected, you may contact us on WhatsApp for clarification.

If your package shows “Delivered” but hasn’t reached you, notify us within 3 days (72 hours). Courier companies do not accept complaints after this period.


Customer Care

WhatsApp support only: +91 96005 96009

Response time: within 24 hours

No customer care phone calls available.

Color Difference

Product colours may vary slightly due to studio lighting.


❤️ We can’t wait to see you back at Aika!

1. Order Processing & Dispatch

Dispatch: Orders placed are shipped within 2-4 business days

Orders placed on Sunday are dispatched on the next business day.

Our warehouse operates Monday to Saturday, excluding public holidays.

Shipping cost: Standard shipping is ₹150 across India. Any Express/NCR next-day charges will be shown at checkout.

Cash on Delivery (COD): Available for orders up to ₹10,000

Tracking details will be shared via SMS, Email, and WhatsApp once your order is shipped.

3. Courier Partners

We ship through ship rocket trusted and reliable delivery partners:

Xpressbees

Ecomxpress

Delhivery

Shadowfax

DTDC

Blue Dart

This ensures faster, safer, and trackable deliveries across India.

4. “Delivered but Not Received”

If your order shows “Delivered” but hasn’t reached you, please notify us within 3 days (72 hours) of the delivery update.

Courier companies do not accept complaints after this timeframe.

Aika will not be liable for claims raised beyond 72 hours.

5. Delays & Exceptions

Although we aim for timely deliveries, delays may occur due to:

Weather conditions

Public holidays

Courier operational issues

In such cases, we will keep you informed proactively.

6. Shipping Support

For any shipping-related queries:

💬 WhatsApp Support: +91 96005 96009